Thank you for enrolling in our courses. We ensure that our learners have a rewarding experience while they discover, assess, and enroll in our courses. At Guojihuicheng.com, we are committed to upholding the utmost standards of quality in all our endeavors. 

 When you enroll in a training course from us, you agree to our Privacy Policy, Terms of Use and this Cancellation & Refund Policy (“Policy”). Cancellation and Refund procedures are as outlined below: 

 1) Cancellation and Refund requests will be registered and considered for evaluation only upon receipt of the request at https://guojihuicheng.com or an email from your registered email ID to info@guojihuicheng.com. Except as mentioned in 4.2., HC Century Education Sdn Bhd shall strive to process all eligible refunds after deduction of the non-refundable Processing Charges (if any), within thirty (30) calendar days from the date of registration of such Refund requests (which shall be considered as the date on which all the requisite documents are submitted by you), to the payment source, without any exception. If a refund is granted, you will be solely responsible for any cancellation of any credit facility/ loan, including but not limited to applicable loan cancellation charges levied on the total canceled loan amount. These loan cancellation charges are decided by the concerned credit facility provider and HC Century Education Sdn Bhd has no role to play in the same. 

 2) To clarify, any refund processed will be after applying/deducting the non-refundable Processing Charges. 

 3) For this Policy: 

 3.1. "Specific Live Instructor-Led Courses" shall mean the following HC Century Education Sdn Bhd Certification Training Course: 国际汇播合伙人配套

3.2. "Live Instructor-Led Courses" shall mean all HC Century Education Sdn Bhd Offline Training Courses other than the Specific Live Instructor-Led Courses. 

 3.3. "Money-Back Guarantee" course shall mean for both courses

 4) CANCELLATION AND REFUNDS 

 4.1. To be eligible for a cancellation, you must fulfill the following: Course Type Requirement to be eligible for a cancellation For Live Instructor-Led Courses and Specific Live Instructor-Led Courses Prior to the Cohort Commencement The request for cancellation should be registered before the date of commencement of the course. 100% of the Course Fee will be refunded if refund request is registered more than 12 hours prior to the start of the session. 50% of the Course Fee will be refunded if refund request is registered within 24 hours prior to the start of the session. After the Cohort Commencement – Not eligible for refund. For Bootcamp Programs Prior to the Cohort Commencement Processing Charges – Non-Refundable 100% of the Balance Course Fee will be refunded after adjustment of Processing Charges. After the Cohort Commencement – Not eligible for refund. For Online Self-Paced Courses 100% of Course Fee will be refunded if the request for cancellation is registered within seven (7) calendar days from the date of payment of the Course fee, provided that less than 20% of the course has been accessed by you. For Money-Back Guarantee 100% of Course Fee will be refunded in the event of failure to clear in the first attempt despite: maintaining attendance of at least 90% of the scheduled live training sessions. completion of 100% of the assigned self-paced course modules including the short quizzes, prior to attempting the examination. scoring at least 85% in all the weekly assessments, prior to attempting the examination. scoring at least 75% in all mock tests, prior to attempting the examination and subject to receipt of the refund request within seven (7) calendar days from the date of declaration of result of the relevant examination.

4.2. Refunds for Duplicate Payment: Refunds of any duplicate payments will be processed via the same source (original method of payment) within fifteen (15) working days from the date of receipt of the request for Refund for Duplicate payment. 

 5) No Cancellation and Refund requests will be registered for other single courses after the Cohort Commencement Date. 

 6) For all certification courses, learners who are issued examination voucher/s are required to complete the examination process in accordance with the guidelines, timelines and voucher expiry date provided by the concerned accreditation body. Where no specific timelines are provided for completing the examination process, all Learners are required to complete the examination process within one (1) month from the date of completion of the Course. Thereafter, there will be no claims accepted by HC Century Education Sdn Bhd. It is imperative that all learners adhere strictly to the provided timelines to ensure the successful completion of their examination. Please note that HC Century Education Sdn Bhd will not entertain any requests for extensions of voucher validity or any other claims whatsoever regarding the examination process after the expiry of the provided timelines. 

 7) Instances of abuse of this Policy that will lead to the outright rejection of any requests submitted under this Policy include requests from a Learner who was found to be in violation of the Privacy Policy, Terms of Use. 

 8) Refunds or credits for rescheduling the training cannot be issued for non-attendance. 

 9) HC Century Education Sdn Bhd reserves the absolute right to reschedule/cancel a cohort/class/session due to any unavoidable circumstances and all reasonable steps will be undertaken to inform the learners of such a change. 

 10) HC Century Education Sdn Bhd reserves the absolute right to revise this Policy without any prior notice.